EV
Ettienne V
1 reviews | Active since Jun 2012
17 Aug 2015, 12:57
MTN Breach of their own Conditions - No Service
I have been a MTN client for more than 10 Years. More than 2 months ago I went to upgrade as it was time again. <br> Went to Soneike/Igshaan and went through the process of upgrading with verifying checks and all. ***. I had to wait for stock of the Sony Experia as Soneike did not have at that point. More than a month and a half passed. Miemie, the new assistant at Soneike phoned me on the Friday informing me stock has not yet arrived. The monday I got a call from MTN \callcentre"asking me if I want to upgrade? I told them I have done it already and is awaiting my phone only. Callcentre inform me there is no upgrade on my name? I phoned Igshaan and asked what is the story"
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MTN South Africa's replyOfficial
07 Sept 2015, 08:45Hello Prof X,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have sent the request to the upgrade department to contact you and assist with the upgrade request. We do not pick up that the upgrade has been captured on our side. From our side we cannot see why the upgrade has been cancelled.
Kind Regards
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have sent the request to the upgrade department to contact you and assist with the upgrade request. We do not pick up that the upgrade has been captured on our side. From our side we cannot see why the upgrade has been cancelled.
Kind Regards
Alice van der Merwe
***
MTN South Africa's reply07 Sept 2015, 08:45
Official
Hello Prof X,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have sent the request to the upgrade department to contact you and assist with the upgrade request. We do not pick up that the upgrade has been captured on our side. From our side we cannot see why the upgrade has been cancelled.
Kind Regards
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have sent the request to the upgrade department to contact you and assist with the upgrade request. We do not pick up that the upgrade has been captured on our side. From our side we cannot see why the upgrade has been cancelled.
Kind Regards
Alice van der Merwe
***