MTN BREACH OF NCA AND POPI

Absolutely pathetic service received from MTN. They suspended my 5 lines and advised me they did not receive payment in June. I sent them proof immediately of proof of payment made on 31 May2023. The client assist line is of no assistance. I have been off line now since monday. I have made numerous calls into the call center without success. I have asked for management to call me as when I call between 16h00 and 1700 I get told they have left for the day. I have asked for call backs no assistance. I get through to a lady last night and she advises that I have made payment arrangements on 1 July. I asked how I did that if I am not in arrears as well as who did they speak to as it was not me. They are in breach of POPI and NCA act. SHe then advises me that it was an IT issue and she will log it. I again requested a call back by 08h30 today but again no call back and my lines are still not active. I will be taking this up with NCA Regulatory board and the relevant people managing POPI.

hOW AM I GOING TO GET THE NECESSARY ASSISTANCE ***