MC
Maxine C
1 reviews | Active since Apr 2015
07 Jul 2015, 15:53
MTN Breach of Contract & NO SERVICE
I have send through my Cancellation request form on 12/06/2015 and have received no response thereafter (Ref***). My billing queries have not even been sort out. I don't even receive monthly statements. You deduct the wrong amount each month (more than what i have signed for and what is stated in my contact) I have given MTN over the the consumer commissioner and you have not even respond to them after having 15 working days to do so. My phone fell and I have been waiting more than 2 weeks for MTN to come to collect my phone to fix it. I can't even phone someone without getting cut off after a few seconds!!! I am really fed up with MTN. NO SERVICE WHAT SO EVER!!! VERY DISAPPOINTED!!! CANCEL MY CONTRACT NOW
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Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 10:15Hello Maxine Claassen,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that any physical damage on your handset voids the manufacturer's warranty, therefore you will be liable for any repair costs as the warranty will no longer be active.
Please note that both your contracts will only end in September/ October 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that any physical damage on your handset voids the manufacturer's warranty, therefore you will be liable for any repair costs as the warranty will no longer be active.
Please note that both your contracts will only end in September/ October 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply20 Jul 2015, 10:15
Official
Hello Maxine Claassen,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that any physical damage on your handset voids the manufacturer's warranty, therefore you will be liable for any repair costs as the warranty will no longer be active.
Please note that both your contracts will only end in September/ October 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that any physical damage on your handset voids the manufacturer's warranty, therefore you will be liable for any repair costs as the warranty will no longer be active.
Please note that both your contracts will only end in September/ October 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***