MTN Breach of Contract: Failure to Honor Data Package Agreement

Title: MTN Breach of Contract: Failure to Honor Data Package Agreement

I am deeply disappointed with MTN for failing to honor the agreement made during my contract renewal. On 01/10/2024, I renewed my contract over the phone. The package I agreed to included:

10GB data and 25 minutes for R85 per month. However, I am only receiving 750MB of data each month, which is far less than the agreed amount.

I reported the issue to MTN customer care (reference number: 85c9de92-7733-4f06-860f-262bf7a88bd3) and requested that they review the call recording from my renewal process to confirm the terms. Despite this, the issue remains unresolved, and I feel let down by their lack of accountability.

My previous contract included 15GB data and 500 minutes for R210 per month, so I knowingly downgraded based on the terms offered during the call as they said that they could not offer me something similar. Now, I am left paying for a service that does not match the agreement.

I urge MTN to investigate this matter seriously and rectify their mistake. For now, I cannot recommend their services to others due to this experience.

Has anyone else had similar issues with MTN? Let me know how you resolved it!