MTN breach of contract and does not care

Could someone please explain to me why MTN staff does not care about the service their customers receive?

Why it takes 5 phone calls made to the call centre, 5-7 queries to be logged and a hello peter complaint and still not receive what was agreed upon as per contract?

Is there any reason as to why it is so hard to deal with one query?

MTN has been billing me as agreed upon when upgrade was made but still cannot provide me with the correct amount of data. Because of this I had to purchase data when 5 gigs (which is suppose to be 10 gigs) were up and increasing MTN’s turnover.

This breach of contract has now got me believing that the company as a whole seems to be *********** since I spoke to agents and a supervisor.

My contract with MTN states that I am entitled to the Black Friday data promotion My MTNChoice 5gig deal where I am to receive 10 gigs day and 10 gigs night, the promotion ran from the 1st October to 31st November 2017. As per the telephonic conversation held when upgrading my contract I qualified for the deal meaning that I was within the 2000 customers and time period as I upgraded my contract on 24 November 2017 at 11:58am.

This is the 4th month that MTN has not fulfilled their commitment and as per the contract Terms and Conditions, the company is at breach of contract. The company now owes me 20 gigs of day data.

Please do not message me to say that someone will in contact with me because I’ve been waiting for more than a month for a call from the network whom said they will investigate. And do not tell me that a call has been logged as operations is aware of the query and still nothing has happened.

If you would like I am more than able to provide proof.