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Lulanga M

1 reviews | Active since Feb 2018

17 Feb 2018, 14:04

MTN breach of contract

MTN contract breach,I took contact with MTN of 5GB per month at Payment of R 249.00 ,but during that time of December 2017 it was on special which was advised that you get 20GB anytime and 20GB night express total of 40GB,December 2017and January 2018 I noticed data finish very early but I did not query,February I checked my data balance on the 14 immediately after data have been recharged in my account,I found I have total of 14GB,I called MTN customer care and they confirmed that I did not receive 40GB,I only got 15GB,after long discussion and with customer care and MTN office they concluded that they can not help,because the promotional advert was having error,please advise ,Lulanga Mapunda,cell ********** 636

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LM
Lulanga M's update20 Feb 2018, 14:55
Reviewer Update
Customer care contacted me and they requested a copy of the contract,i sent them copy of the contract and below is there response Good day Lulanga, Thank you for emailing Customer Care. Please be advised that the copy of contract reflects that the provisioning is correct 10GB anytime and 10GB night express, kindly visit the MTN store where the contract was taken for further assistance with regards to your query. Kind Regards, Gladys Nakedi Customer Services MTN SA You can now text your query to us! Simply SMS 44303 Reference Number: ********** 5 i do not see anywhere in my contract written 10GB Anytime and 10GB Night express. Please send back the copy of my contract and highlight the above. Regards, Lulanga Mapunda