MTN BREACH OF CONTRACT

In early August 2017 I phone MTN to cancel my on phone's contract. After phoning the 808 number, I was transferred to the retentions dept. When they finished cancelling my contract, the agent advised me that one of my other contracts (a data / tablet contract) was due for and upgrade. I indicated that I wanted to cancel it but after a couple of minutes I changed my mind and upgraded it with the consultant. The reason for my frustration with them was that part of the upgrade was that I would receive a tablet as well and that it would have been in my possession a week later. Well, as at this morning, I still don't have my tablet. Over the past 3 & a bit months I have made numerous calls to MTN (Retentions dept.) with not a single call from them. Every time I speak to a consultant I get promised they will come back to me but with no luck. Part of the excuses to date were; no stock or waiting on the warehouse to come back to them or waiting on the warehouse to issue them with a reference number Every time I call them (which is roughly once a week) I am promised that they will either come back to me with a response the same day or the following day. To date, nothing . In fact, as I a typing this, I am holding on to speak to a consultant which normally last for 10+ minutes. I've told them on numerous occasions that I believe that they are in breach as I did not receive the device promised and that I want the "upgrade" cancelled. I am getting fed up calling them every week to get them to sort their mess out.