MTN BRAND SUCKS

MTN customer service, customer "care" and its call centre representative is totally pathetic! As a customer, I've lost total trust with MTN as a brand.

I waited for more than a month to have a measure of my account shenanigans sorted out. This is after the Tyger Valley store sent me to Customer Care, Customer Care sent me back to the store and believe it or not, when I got to the store again, I was told that another query needed to be logged. Only when I went to its Regional Office did it seem as if progress was made. Because my contract was captured incorrectly, I was billed incorrectly. MTN eagerly took R250 + my normal contractual amount, but now that the error has been identified, their inefficiency, I was first told to wait 20 days for the money to be reimbursed. Wait twently days in addition to more than a month's being sent back and forth MTN? Now my account is apparently in arrears...really MTN? My account is in arrears because of how your billing system is set up...but regardless...keep the R250 MTN. I've had enough...

JUST KNOW THAT I GOT THIS EXACT SERVICE FROM ALTECH AUTOPAGE AND WHERE ARE THEY NOW? We know what eventually happens to the playground bully.