MTN Borders on *****
<p>MTN, this is really becoming a joke now, I have spent hours on the phone with your call agents and supervisors, on 15 December I spoke to your supervisor Dawn Stardler and she advised she would sort out the problem and asked me to email her colleague ********** <p> </p> <p>You guys keep on deducting my airtime and not my data bundle. Ever day I get an SMS that says: I have used 35 MB of data and R34 has been deducted, please buy data bundles (even though I have a brand new one that’s not being used).</p> <p> </p> <p>So i decided to do an experiment and turned off my data for the last 2 days on my phone and from the screenshot below, here is the proof I have used no data in 2 days (save for 61 Kb, or 0,061 MB, which is virtually no data).</p> <p> </p> <p>Low and behold I get yet another SMS from MTN this morning telling me such lies, I feel this borers on ***** as I bet you guys are doing this to countless people who don’t know better!!!</p> <p> </p> <p>I will again post this on social media, next will be newspapers and the NCC | National Consumer Commission SA next.</p> <p> </p> <p>You attitude and no care attitude is disgusting to say the least.</p> <p> </p> <p>I want all my credits back that you have been wrongfully deducting and I want your systems fixed. This is like the 20 th attempt to sort it out.</p> <p> </p> <p>I will make all the voice recordings available at the appropriate time and forum!!!</p> <p> </p> ********** ********** ********** ********** ********** <p> </p> <p>since the pics and nice formatting gets lost in this hellopeter post i have decided to paste the emails in a Word Doc and it can be downloaded from dropbox at this link, and you will be able to follow the problem much easier:</p> <p> </p> <p>https://www.dropbox.com/s/7csy****qfsjqwq/2016%2012%2018%20MTN%20Emails%20etc.docx?dl=0</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has already been sent to the Pre-paid division to assist with the data and airtime depletion request. A call back will be done during the course of today to resolve and complete complaint .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has already been sent to the Pre-paid division to assist with the data and airtime depletion request. A call back will be done during the course of today to resolve and complete complaint .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Kevin, the long and short i need to be creditted for the 1GB Bundle that was never used due to your systems errors and all the airtime that was used must be credited as well. PS, i want the Rand value back not data as I alsready have 6 x 500 MB data bundles prepaid for... I thank you in advance and hope you will sort this out. Its such a pity after dozens of calls, emails messages and 2 weeks later you still have not sorted this out :(
I have been waiting weeks and have begged and pleaded!!! this is not right how i have been treated and still have to wait and to be honest have little faith as per your message...
Kevin, the long and short i need to be creditted for the 1GB Bundle that was never used due to your systems errors and all the airtime that was used must be credited as well. PS, i want the Rand value back not data as I alsready have 6 x 500 MB data bundles prepaid for... I thank you in advance and hope you will sort this out. Its such a pity after dozens of calls, emails messages and 2 weeks later you still have not sorted this out :(
I have been waiting weeks and have begged and pleaded!!! this is not right how i have been treated and still have to wait and to be honest have little faith as per your message...