MTN borderline *******!

MTN are no better than ******* when you come to the end of a contract. My 76 year old mother had a 10mbps uncapped Home Internet package for R385pm. In Feb they app**** an increase with no notification to R411. The contract then expired in Mar so in April they simply charged R775 for exactly the same service… again with no notice. And here’s the kicker… she then goes to an MTN store router in hand to query the bill and ends up being mis-sold a new Mobile Internet contract for R369pm which cannot even be used on her home WiFi router!!! Then when she goes back to ask why it doesn’t work they convince her to put the sim in her phone instead. What use is that?! What’s more… the exact same service is R295 month to month online. How is this crazy R775 reached?! The you call customer care to try to resolve the issue and of course they are useless because you have to speak to another department which is closed till Tuesday. Well guess who’s getting an earful on Tuesday!!