KG
Kryselda G
1 reviews | Active since Jan 2015
07 Jan 2016, 17:25
MTN boosta bundle
I am at it again with MTN. I purchased a R189 boosta bundle, have received 500 mins for MTN to MTN calls. Can't make the calls. Insufficient airtime they say. Called 808 twice. Asked me to switch off data. Did that. Does not work. Called 808 again. Referred me to 1555. They can't help. Called 808 again. Reset sim. Did not work. They have escalated and gave me a ref ***. This was 2 days ago. Please stop wasting my time. I want a refund!!!
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MTN South Africa's replyOfficial
08 Jan 2016, 14:21Hello Kryselda,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as the Call Centre has advised, we have logged an escalation with the Network department for investigation and to correct the error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as the Call Centre has advised, we have logged an escalation with the Network department for investigation and to correct the error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Jan 2016, 14:21
Official
Hello Kryselda,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as the Call Centre has advised, we have logged an escalation with the Network department for investigation and to correct the error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that as the Call Centre has advised, we have logged an escalation with the Network department for investigation and to correct the error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,