1 reviews | Active since Jun 2019
MTN Bogus Contract / Scheme BEWARE!!!! OF!!! MTN!!!!!
I have reported this Issue numerous times, still MTN fails to help me sort it out. I just get assigned an ordinary Call Centre Agent who promises to come back to me, but never does. I have been paying for two years now, for a DATA contract for which I still have nog received the SIM Card. This is ridiculous, and Very Bad Service. Consumers does not have rights according to MTN. Just keep quiet, pay your bill and we can laugh happily all the way to the back without providing the service or data we promised in the Contract?!!!!!!! Now they have the audacity to phone me to upgrade one of my other numbers. Ridiculousness!!!!!!!!!!! Then tells me I should not worry about the other contract, because it has come to the end of it's term... Really?!!!!!!!!!! Just pay two years, receive NOTHING, but renew your contract??????? Worst Service, Worst Service Provider EVER!!!! No one comes back to you. No one gives an outcome - NOTHING is done.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note that we've tried to contact you a number of times but you were unreachable.
Kindly note that we've passed a credit of R3345.50 on your account to make up for the subscriptions you've been paying. Your Data Sim card number will be permanently deactivated from your account as well.
We trust that thew above is in order.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note that we've tried to contact you a number of times but you were unreachable.
Kindly note that we've passed a credit of R3345.50 on your account to make up for the subscriptions you've been paying. Your Data Sim card number will be permanently deactivated from your account as well.
We trust that thew above is in order.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
