MTN - Blue Route Tokia - Poor Service

My MTN number went off the network. Error - Emergency calls only.

I called the MTN service desk, the service desk agent advised there has been issues with MTN and many people have the same issues. She tried to reset my umber without any success and advised that i go to an MTN store.

I went to Blue Route Mall in Tokai and was assisted by Moegamat Fuad Dedericks. he was almost done with a sim swap then advised i needed certified copy of my ID and Affidavit. I managed to have the required documents certified and went back to the store on 3rd November 2021. I was assisted again by Moegamant Fuad Dedericks however he didn't complete the job to my satisfaction. It is now 48 hours later and my number is now on Rica -Barred. I am unable to receive or make any calls. I called the MTN contact centre again, who advised that the sim swap wasn't done correctly and recommended i go back to the store. Now as a Service Delivery Manager i am annoyed that the problem is still not sorted and for going back to the store for a third time. I do not have time to go back and forth just to sort something this easy. I am disappointed with the service as i have been using this number since 1998, went i first bought a telephone with MTN as my chosen service provider. How long will it take to sort my query MTN.

This type of Service is unacceptable MTN.