MTN Blue Route

MTN Blue Route mall, Western Cape is an absolute joke.,..

All they give you is false promises, shocking time keeping and absolute shocking service. We purchased a phone (Samsung S9 +) and went wrong a few days later. We were told the assessment will take 7 days, After 2 weeks we went in to only be told that they were busy with stock take and the phone hasn't moved from the store to the assessor. So i gave them the benefit of the doubt. A week later we went there and the phone still had not been sent!!

It has now been a month. I went to the store this past weekend and dealt with the only staff member that seemed to care, She escalated the issue and said they would contact us Monday for an update which they did - They were still busy assessing the device and will revert back on Tuesday morning first thing. we are still waiting to be contacted for the device.

How is it possible that i am paying for a phone for the entire month that i cannot use, Im not here to support MTN's lack of understanding, communication and customer service at my cost!!!

I made sure to capture pictures of the staff and their lack of customer engagement and just being down right rude (Cant get off the couch to greet me or take their eyes off their Facebook Page when i'm trying to talk to them). I have also recorded all conversations and communications with all their staff which i will now be sending to Rob Shuter and Godfrey Motsa. Along with the customer consumer protection act that they have violated.

This is unacceptable and would highly encourage people not to go here or event consider MTN as a whole.