LN
Luleka N
1 reviews | Active since Dec 2018
11 Dec 2018, 17:31
MTN Blood seekers
I have a problem with MTN they incorrectly put me on a wrong deal & they told me that via email. They promised to resolve the problem,now they are telling me to migrate & that may have additional charges. I told them to then cancel my contract beacause they have breached our agreement. They say they will charge me early cancellation fees, how come because it's them(MTN) who made the mistake not me.
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MTN South Africa's replyOfficial
12 Dec 2018, 10:53 Good day Luleka
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply12 Dec 2018, 10:53
Official
Good day Luleka
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,