gJ
gerald J

1 reviews | Active since Jan 2015

11 Jun 2019, 09:41

MTN blood in blood out straggle goes on people open your eyes to bandits

MTN blood in blood out the straggle goes on is there no way i can give them less than one star seriously I never had worst service in my life if any one has followed my story I am still strangling to close my account after I had to pay an account I already closed but there lame excuse of a staff never closed my account and went in to arrears for a service I never agreed upon and never used now my house bond lies in the hands of these *****'s in the first place i would have never paid for there silly business ethics by robbing clients that leave there lame service they are holding my house bond hostage Friday (7.06.2019) they said if i pay ill get my paid up letter today (11.06.2019) and when i called today they told me that ill only get my paid up letter in 7 working days from today my husband is doing all of his research and we will get our story out how many people has fallen victim to these crimes I already have 3 people that I know that had this problem and if I lose the house I app**** for due to this mess called MTN ill put in all my money I would have spend on house bond in bringing MTN with the support of all the victims and there competition who's willing to help and i still cant believe that there so called Complaints Management Team Zanele Mazibuko that never had the audacity of saying "Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note that a request has been sent to our Legal department to have your payment profile updated." and they never did anything to help in any way

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2019, 11:22
Official
Good day Gerald,

Thank you for your post.

Please note that a request for a paid up letter has been sent to our Legal department. We will revert to you with feedback.

Warm Regards, 
Zanele Mazibuko
Complaints Management Team