TM
Thando M
1 reviews | Active since Feb 2013
15 May 2015, 12:57
MTN BLOCKING MY CELL NUMBER FOR PORTING
I cancelled my contract with MTN in February 2015 and my number was then changed to prepaid. I have since been trying to port my number to Vodacom and it comes with a message that it is declined because there is no match. MTN acknolwedge that there is a change in the setting they need to amend.<br> <br> Since 6 May 2015 this has not been corrected. MTN is literally. Will MTN please release my number so that I can port away.
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MTN South Africa's replyOfficial
18 May 2015, 15:37Hello teehmpiks,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the number that has a problem with porting.
The number listed on Hello Peter is a business contract and cannot be ported by the user. The company needs to do the porting or you can enquire within Transnet on how this can be done.
If its a prepaid number ***, Please check with the service provider you are porting to and they can advise on the process to be followed. The number is not blocked on our systems it can be ported anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the number that has a problem with porting.
The number listed on Hello Peter is a business contract and cannot be ported by the user. The company needs to do the porting or you can enquire within Transnet on how this can be done.
If its a prepaid number ***, Please check with the service provider you are porting to and they can advise on the process to be followed. The number is not blocked on our systems it can be ported anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 15:37
Official
Hello teehmpiks,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the number that has a problem with porting.
The number listed on Hello Peter is a business contract and cannot be ported by the user. The company needs to do the porting or you can enquire within Transnet on how this can be done.
If its a prepaid number ***, Please check with the service provider you are porting to and they can advise on the process to be followed. The number is not blocked on our systems it can be ported anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the number that has a problem with porting.
The number listed on Hello Peter is a business contract and cannot be ported by the user. The company needs to do the porting or you can enquire within Transnet on how this can be done.
If its a prepaid number ***, Please check with the service provider you are porting to and they can advise on the process to be followed. The number is not blocked on our systems it can be ported anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,