MTN BLOCKED MY PHONE

Hi,

I paid for my phone contract on the 1st of April 2019 and MTN assured me that my contract was up to date. Even the 136 self service number said I didn't owe anything.

Then yesterday (15 April 2019) I receive a message claiming I owe a further R800. How can I be required to pay 2 amounts in a space of 2 weeks.

I then followed up and was informed that the amount due was because of an amount outstanding from the month of February to March. If that was the case, why didn't you block my phone then????

I then went to the ATM yesterday and paid AGAIN!!!!!! I have now paid R1600 and yet my phone is still blocked!

The truth is MTN has given me no joy, and I would like to perhaps discuss a way to buy out my contract as I don't want to be a part of MTN ANYMORE!!!! !

CAN YOU PLEASE UNBLOCK MY PHONE AS I'VE PAID OVER AND ABOVE YOUR "REQUIRED" AMOUNT DUE!