MTN BLOCKED A VODACOM CUSTOMERS PHONE BY A TYPO ERROR.

MTN BLOCKED A VODACOM CUSTOMERS PHONE BY A TYPO ERROR.

Our phone was blocked. We phoned Vodacom and after affidavits and several completed requerements we were informed it was MTN. We went to MTN Northgate and they couldn't help us as they said its Vodacom. We went to Vodacom Clearwater they printed a paper of proof that MTN blocked it. From MTN Clearwater we were sent to MTN Head Office, HEAD OFFICE couldn't assist and we were sent to MTN Legal Department. Now at Legal Department we are informed Head Office was suppose to assist.

We have been sent to Pillar and Post. ENDLESS phone calls between both Service Providers. In the interim we have been without a working phone for over 5 months that in result has been affecting our business, security calls, family couldn't reach us.

The frustration is that we have been inconvenienced because someone made a TYPO on a IMEI number. Why was this not checked thoroughly. Not even ONE person from BOTH Service Providers ONCE apologized.