MTN Block my MTNLOADED Account after 12 years
I have had a MTNLOADED email address for over 12 years, then a few weeks ago. I could not access my email account which has a lot of my personal correspondence from the past 12 years. I was never given notice or advise. i just couldn't access my account anymore.
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MTN South Africa's replyOfficial
22 Feb 2019, 08:35Good Day Seth
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that since the cell number was disconnected, the email address was deactivated as well. A request has been sent to support to check if there is a way to retrieve emails that you had on that email account.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that since the cell number was disconnected, the email address was deactivated as well. A request has been sent to support to check if there is a way to retrieve emails that you had on that email account.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply22 Feb 2019, 08:35
Official
Good Day Seth
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that since the cell number was disconnected, the email address was deactivated as well. A request has been sent to support to check if there is a way to retrieve emails that you had on that email account.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that since the cell number was disconnected, the email address was deactivated as well. A request has been sent to support to check if there is a way to retrieve emails that you had on that email account.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management