MTN blatantly ignoring my request

<p>Between the dates of 25th November – 22 December 2016, approximately R250 went missing from my available balance. Taking into account that I have uncapped Wi-Fi at home and at work.</p> <p> </p> <p>I then called into MTN call centre on the 23rd December 2016 and I spoke to Carline at approximately 06:55. She advised to add itemised billing to my package and I will then get my November statement showing me what happened / all the charges. I repeated my request again just to make sure my request was understood and she confirmed it and explained that within 2 days I will received my itemised billing. “Reference number: ********** 59</p> <p> </p> <p>I then called again a week later “29th December 2016 at approximately 06:40 because I did not received my itemised billing as promised. Spoke to Gomotso and immediately requested to speak to some more senior. I then spoke to a team leader “Sakani” who continued to put me on hold. In total I was on hold for approximately 30 minutes in total and after going through the same discussion as my first discussion. I was promised my itemised billing and a follow-up called to check-in later the date.</p> <p> </p> <p>Up until today, 7th January 2017, I have not received my itemised billing and the follow-up phone call.</p> <p> </p> <p>“I’m sure when I get billed again my itemised billing will obviously be added”</p> <p> </p>