Mtn blatant disregard of service and retention is trying to ****** me!

To MTN, you have been a disgrace to me.

An amount was quoted to me by retention department to cancel and settle my contract. I paid the amount and called back as per the departments ask so can cancel and settle my account. When I called I was then told about another amount. I have raised this with both retention department and customer care and they have not assisted me to cancel and settle my account. While MTN sit with my money just over R17000 I am left disappointed and dissatisfied, the treatment from mtn is unbelievable. One would swear I have been profiled hence the response to my complaint. I have sent a complaint to MTN complaints department who is supposed to have responded to me within 24 and they too have not. My initial communication with MTN was in March and between then and April, retention and customer care have given no care or courtesy to my complaint. I logged a complaint to MTN complaint department on 29 April 2024. It is now Monday 6 May 2024 and I have not received a response. At this point all I want it a paid up letter and my contract cancelled. My money is already sitting with MTN. Lord knows what they have done so far. The complaint reference for mtn complaints department which has been ignored is Reference number: 0ee6e631-8bc5-4940-9b6a-019c***b. The other references for Retention and Customer care are contained in the email I sent to complaints department.