1 reviews | Active since Dec 2016
MTN blaclisted my phone
<p>My Samsung phone stopped working in April 2016 and I took it to MTN Mahikeng brach on 05 July 2016 for repairs. I was called back on 13 August 2016 and informed that my phone has been blacklisted. I phoned MTN Customer Care on 14 September 2016 and the consultant (Thulusile) confirmed that MTN was trying to blacklist a phone with similar EMEI number(which differ by the last digit only from my phone). I also emailed MTN Customer Care and 5 references later ( ********** 0, ********** 1,REQ: ********** , 1- ********** 4869, 1- ********** 4689) the issue has still not been resolved. I have been without a contract phone for 8 months. MTN must know that they have lost me forever as a customer as soon as my 2 contracts ends.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that we have checked on the information provided in the review tab and escalated t the technical division for prompt assistance. Kindly note that a call back will be done to test and resolve the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that we have checked on the information provided in the review tab and escalated t the technical division for prompt assistance. Kindly note that a call back will be done to test and resolve the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
27 March 2017 (11 months ) my phone is still blacklisted by MTN, no one has called or emailed me from MTN .
27 March 2017 (11 months ) my phone is still blacklisted by MTN, no one has called or emailed me from MTN .