1 reviews | Active since Oct 2015
MTN blacklists innocent people
In June of 2017, my wife's identity was ******, and a ********** contract was opened at MTN. MTN promptly employed debt collectors, who blacklisted my wife. We provided MTN with all the necessary documents, including an affidavit, ID document and signature examples. However, today (more than a year later) we found out that she is still blacklisted!
Good day Johannes,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have initiated an investigation on what has happened. Our legal department is busy with investigations.
This is your reference, ***
We will provide feedback
Warm regards
Mazwi Zuma
Complaints Management Team
Good day Johannes,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
I have initiated an investigation on what has happened. Our legal department is busy with investigations.
This is your reference, ***
We will provide feedback
Warm regards
Mazwi Zuma
Complaints Management Team