nW
nellie W
1 reviews | Active since Apr 2016
19 Apr 2016, 15:45
mtn blacklisting
My daughters phone was ****** so i blacklisted the phone. We received the phone back and for the last 2 months ive tried to unblacklist the phone. The phone is still not working eventhough i pay a monthly contract fee of R240 a month. There is no number to contact someone directly and numerous call centre calls and emails have been sent. This is utter incompetence on mtn side. Nobody comes back to me !!!
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MTN South Africa's replyOfficial
21 Apr 2016, 11:14Hello incompetance,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. They will investigate and advice with a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. They will investigate and advice with a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply21 Apr 2016, 11:14
Official
Hello incompetance,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. They will investigate and advice with a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. They will investigate and advice with a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,