1 reviews | Active since Apr 2015
MTN blacklisted my phone
<p>MTN is really loosing it and it seems like they dont care about their clients anymore. I have 2 contracts with them but now I lost the other phone. went to black list it. Now MTN blacklisted all my two phones. even the one I didnt ask them to blacklist. I am currently phone less. my phone is not working and they tell me I have to wait for 7 day. everytime I go to their store I get the different answers. now I think its time to move on. maybe they don't want my money anymore. if this does not get sorted am determining my both contracts and I wont pay back anything as I don't have a phone that is working at the moment.</p>
Good afternoon Maureen
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention. As per our telephonic discussion please be advised that we need to follow a process which requires a waiting of 72 hours after being un-blacklisted without use of SIM and handset. I will provide feedback on Tuesday next week.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Maureen
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention. As per our telephonic discussion please be advised that we need to follow a process which requires a waiting of 72 hours after being un-blacklisted without use of SIM and handset. I will provide feedback on Tuesday next week.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,