MTN BLACKFRIDAY UPGRADE PROBLEM
Hi It's my first time having problem with MTN. I had an upgrade on 25 Nov 2020 MTN Blackfriday. To protect myself from Covid I did my upgrade online I call MTN and transferred to upgrade department where a lady name Thandieka if I am not wrong answered during the talk she explained me online upgrade deals starting from R299 p/m ×36 for 150gb day and 150Gb night data then other one 500gb data day and 500gb night for R499 p/m ×36 months so as I was paying R469 p/m for 100gb day and 100GB night data from my previous Blackfriday upgrade it was wise for me to tack the deal for 500gb 499 p/ m coz I will pay only R30 extra but would get more data. So I told Thandieka to upgrade my contract which she did. Problem started from last week as when I check my due bill on my mtn app its showing R1190 to my shock as I prepared myself to pay just R30 extra.as I am having two mtn contracts my monthly subscription was R878 so I have deposited R950 in my account so that mtn can deduct +-R920. I called mtn service center on *** to inquire they threw a bomb on me by saying my monthly subscription is R2499 I was like dam shocked asked the agent why is like this he told me because I have upgraded to MTNMYCHOICE400GB which cost R2499 P/M explained him that I did not upgrade for this pathetic heavily priced deal but he refused as kept telling me that this is the monthly subscription he can see on the system on my account. I called again to confirm the other lady she also rep**** with same thing. I very next day I send emails to *** to report my complain and explained the situation then some person with name of Krishnaveni Kanniah asked me to send my details my ID number MTN PIN residential address my email my banking details which I send same time then Krishnaveni Kanniah never rep**** me ever sent many emails and called mtn more then twenty times but no result. Even today I called *** and asked for Thandieka they said they are from KZN MTN and they dont have any person with Thandieka name I should call again and ask them to transfer my call to Gauteng upgrade department I ev4n did so but for 52minutes on hold listened to the most ugly music no one answered my call. So I dont know where I am standing with mtn now as I am not willing to pay R2499 every month for a contract and starve my family and myself to death. I have no idea who gonna help me as I cant get hold on Thandieka it's been more then a week I am struggling to get my problem solved . I am willing to fight this if mtn as I dont want to cancel my upgrade coz that data is helping my kids to study online during this stress of Covid-19 . Hope Hello Peter will get me some help. Regards Y Muhammad ***