IS
Irene S

1 reviews | Active since Oct 2019

07 Dec 2023, 09:27

MTN BLACKFRIDAY DEAL(NO DEAL)

I ordered a new device online and got confirmation that my contract application was successful and it will be delivered soon but two weeks later I have not received the new device.

What ****es me off the most is I specifically asked the consultant of whether they have stock and assured me that there is stock when they actually did not have. I could have gone to manufacture store that same afternoon and signed up the same contract and received my device in 3 days.

After sending an email to customer services with no response (no surprise there) I managed to call 135 and was told we do not have the stock you can withdraw your application if you want. How do you ask me to withdraw my application when the contract was successfully concluded.

Clearly these service providers take the consumers for granted.

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