MTN Blackfriday Deal Disaster Part 2

Item: MTN South Africa
Rating: 1

So I got the contract approved finally. So I went to the shop and then they told me it is good news. BUT now they can not give met the phone yet. The person at MTN said she will activate the contract now on my current number because I want to keep my number. She then said we will have to wait 7days to see if my 50gigs and 10 000 mtn to mtn minutes get loaded. So I left the store with NOTHING. I waited now 7 days and the only SMS's I got was the following: Congratulations, you have been provisioned on My My MTNChoice+ S. Please dial *141# to get your current balances. Yello You have received your FREE 30GB once off LTE data bundle, valid for 30 days. Thanks for choosing MTN. T's and C's apply Y'ello, you have been credited with 2GB Data, 100 Minutes and 100 SMS. Please dial *141# for detailed balances. So I did not get what I signed up for and I also didn't get my phone. So I don't hope that on the end of the month they want to take my money. Because I still didn't get my 50gig that I signed up for and my phone. Oh and this past Friday you guys had the 50gig deal again and I AGAIN phone the store and asked is all okay or should we reapply. But they said it's fine. So I want you guys to get my stuff sorted out PLEASE so I can start going on with my life and not worry about a phone contract!!! Here is part 1 of my story. So I app**** for the Black Friday deal that you guys had. I accidently gave the wrong bank statement (credit card statement and not the cheque account statement) So it was declined on the Saturday. I phoned the store and they said I just need to send them the correct bank statement. So I did that and later that day when I got off work I went to the store and just made sure everything was fine now and they said yes. I wanted to make sure everything is fine because on that Monday you had the same deal (Cyber Monday). So if there were anything wrong we could just re-apply. But they said its not necessary. So after that Monday i have received 5 SMS's that said your application have been submitted for review. But nothing else. I call the store like 15 time over the past 7 weeks and they just keep telling me they have escalated it to someone but still nothing. So time went by and we went on holiday. Then you guys had another deal (Wowza Wednesday). Same deal as the previous two. So we went to Nelspruit and apply after we went thru a Toll Gate and a 1hour and 30min drive I applyed again. But 2 days late..... DECLINDE again. So after about 5 Phone calls to yourcustomer care line they said I need to go back to the store that I app**** the first time. So we came back after holiday and we went to the store and they said the system keeps giving it as *****. So now its been 7 weeks and even the store said I must do a Complaint on Hellopeter. They said its a system error and they dont know who can fix it. They have escalated the problem to numerous people and still the system gives it as *****.... So I dont know anymore...... So I just really want the contract on that special that I app**** for. My details are: Name: Hendrik Christiaan Botha Cell: ********** 716 ID: ********** 011086

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