MM
Masentle M
1 reviews | Active since Jun 2017
20 Jun 2017, 07:39
MTN - Black listing
<p>I have lost my phone a week ago, tried to blacklist it for the past 9 days - all the consultants are saying is "unfortunately we can help you our system is down" i have private things on my phone and i need to urgently get it deactivated and claim from insurance as i urgently need a phone.</p> <p> </p> <p>I tried to get to speak to the manager, they always tell me they in meetings.</p> <p>Im disappointed at MTN's service, for such a big company - they cant find an alternative way to assist its customers.</p> <p> </p> <p>I WILL NOT USE MTN EVER AGAIN!!!!</p>
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Replies (3)
MTN South Africa's replyOfficial
20 Jun 2017, 10:32Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online
Kindly be advised that your device was blacklist with cell number ***
Suspend transaction successful. ITC Ref No ***5.
Please visit any MTN store to assist you with the sim swap request.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply20 Jun 2017, 10:32
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online
Kindly be advised that your device was blacklist with cell number ***
Suspend transaction successful. ITC Ref No ***5.
Please visit any MTN store to assist you with the sim swap request.
Kind Regards,
Alice van der Merwe
Best regards,
MM
Masentle M's updateReviewer Update
20 Jun 2017, 10:51Thank yo ufor your assistance, much appreciated
MM
Masentle M's update20 Jun 2017, 10:51
Reviewer Update
Thank yo ufor your assistance, much appreciated
MM
Masentle M's updateReviewer Update
23 Jun 2017, 14:56MTN - Claim
This is my 2nd complain about MTN
Im in the processing of claiming my lost phone and it was confirmed that my application is declined, reason being i had placed my device to the public to see. i did not plan for the phone to be taken by the public, my one movement to the next room led to my phone being taken and i cannot be pernalised for that.
This is really unfair for us clients to be treated like this expecially for things we pay every month, eg insurance. We are told insurance cover Theft and Loss - But when we want to claim, we are told about terms and conditions,
The consultant i dealt with, did not mention the terms and conditions of the insurance, i still remember his details
Ndivhuwo Mahwena
West Gate Mtn store
Cell: 083 **********
I would really like this matter to be addressed with the Managers at MTN.
MM
Masentle M's update23 Jun 2017, 14:56
Reviewer Update
MTN - Claim
This is my 2nd complain about MTN
Im in the processing of claiming my lost phone and it was confirmed that my application is declined, reason being i had placed my device to the public to see. i did not plan for the phone to be taken by the public, my one movement to the next room led to my phone being taken and i cannot be pernalised for that.
This is really unfair for us clients to be treated like this expecially for things we pay every month, eg insurance. We are told insurance cover Theft and Loss - But when we want to claim, we are told about terms and conditions,
The consultant i dealt with, did not mention the terms and conditions of the insurance, i still remember his details
Ndivhuwo Mahwena
West Gate Mtn store
Cell: 083 **********
I would really like this matter to be addressed with the Managers at MTN.