FG
Fathima G

1 reviews | Active since Jun 2016

26 Dec 2020, 17:09

MTN BLACK FRIDAY SPECIALS. INCORRECT DATA LOADED

Very disappointed with the service I got from MTN. I signed up for 150gig day and 150 gig night and at first I only had the 50gig day and. 50 gig night and after numerous FRUSTRATING calls and fights with mtn I then got 30 gig promotional data day instead of the 100gig and 100gig night. My kids watch Netflix the whole day I cannot lose out on the 100 gig. Very disappointed with the service received from the call center. Emailed my contract to different people and all they do is open tickets but nothing gets resolved. Since the 12th of December I made over 10 calls and each time u wait for more than 45minutes and today was the worst call wen the consultant told me I signed up for 50 gig day and 100 night and I told her to pull out the recordings that's not what I was told and i have everything written down. She was rude and arrogant and had a cheek to tell me I must go to a mtn store to listen to the recordings. I am high risk and have underlying conditions and with covid u tell a loyal customer where her whole family has contracts with mtn to go into a store. This was my last straw. What u promised for black Friday specials and wat u get is shocking. Tired of empty promises and lies from mtn.

0
Replies (0)