JS
Jared S
1 reviews | Active since Jan 2019
29 Jan 2019, 14:05
MTN Black Friday *******s
I am an existing Black Friday client. I renewed my 2 contracts in November 2018 with the BF specials that was advertised. Now only to find out that there is a better special offered to these Black Friday clients @ R299 you get 650 minutes and 91GB data. MTN are *******s!!! They **** clients and are sneaky. I want this deal on both my lines or else I will cancel my contracts with you! That's why Nigeria sued you for dirty dealings. You need to take care of your customers. All Black Friday clients please take note of what MTN is doing to you #birthdayspecial.
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Replies (2)
MTN South Africa's replyOfficial
30 Jan 2019, 09:12Good day Jared,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your query has been escalated to our retentions department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your query has been escalated to our retentions department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply30 Jan 2019, 09:12
Official
Good day Jared,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your query has been escalated to our retentions department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your query has been escalated to our retentions department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
30 Jan 2019, 10:49Good day Jared,
Kindly note that we have received feedback with regards to the UYO R299 deal.
Please note that this was not a Black Friday deal, it was a 25th Birthday special offered to selected customers on the 25 – 27 January.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Kindly note that we have received feedback with regards to the UYO R299 deal.
Please note that this was not a Black Friday deal, it was a 25th Birthday special offered to selected customers on the 25 – 27 January.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply30 Jan 2019, 10:49
Official
Good day Jared,
Kindly note that we have received feedback with regards to the UYO R299 deal.
Please note that this was not a Black Friday deal, it was a 25th Birthday special offered to selected customers on the 25 – 27 January.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Kindly note that we have received feedback with regards to the UYO R299 deal.
Please note that this was not a Black Friday deal, it was a 25th Birthday special offered to selected customers on the 25 – 27 January.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,