Mtn black friday promotion

Firstly let me start by saying I've been a mtn client since my first htc and then s2,3,4 now lg "s6 are too expensive" and I've always been happy , that was until black Friday...

I've been given the opportunity by mtn to receive 20 gig of anytime data and night time data for the nominal fee of R200. 00 pm which i jumped for it was a great offer and agreed, i signed the contracts and received the sim card.

first i had a hell of a time getting the sim card activated as the number for activation was constantly either busy or threw me off but after a time i got it registered, so already at that time i should have known, but ever the optimist i looked forward to enjoying the data i was promised, but it never realized, the 20gb became 5gb, so i phoned mtn at 808 and the service guy told me i should just be patient they had a server problem and my problem would be fixed,

well time passed and on the next cycle i received 5gb again, complained again, this went on till now., i went to the mtn shop in springs mall and they escalated my quarry, and still no satisfaction.

well its the second of February and i've received an account of almost 800 rand and got my service suspended and this for something I've never received, so i called mtn

and this is the current story, after being transferred to what they call retention site, apparently mtn does not phone clients, and there branches did, so apparently the umchlanga branch was the supplier who phoned me, and then didn't place me on the system as a black Friday client as they missed the cut off date apparently, ive received a civil ticket and they asked me to give 3 days to see if this issue gets resolved. I cannot cancel the contract without incurring penalties, and paying an exorbitant amount. (nicely trapped)

The scary thing is mtn's service person actually phoned there umchlanga branch and she told me the number apparently does not exist and she couldn't get them to resolve my problem as she couldn't get through to them at all. (feeling so *****ed)

well lets see but im not too optimistic that mtn has the best interest of their clients at heart anymore and it seems there branches will promise a deal and stick you with another just to make the sale, luckily i saved all the phone conversations and can prove all of this.

my recommendation, dont trust mnt if they phone promising a "special" its a trick, and its a shame because in south africa mtn's data network is the fastest and normally extremely reliable, pity they trap people like this.

Pieter Coetzer (Once a happy client of mtn for years) ticket nr 1- ********** 7054