RK
Rainer K

1 reviews | Active since Aug 2019

22 Nov 2021, 12:39

MTN Black Friday fixed LTE special - trying in vain to subscribe.

Just wanted to subscribe to a really good fixed LTE Black Friday offer at MTN - only online! Filled in my details, accepted all the conditions, but the "submit" button stayed dead. Looke around on the web for 20 minutes before I found a way to communicate with MTN: Facebook. Stated my problem. Answer: "Please confirm were you trying to activate a new contract?" -"Yes". - "Please call our sales department on *** (free from your MTN number) during office hours (8 – 5 PM) or you can visit your nearest MTN store with the following for further assistance: • ID/Passport • Proof of residence (e.g., levy statement or electricity bill) • Three months' Proof of income • Three months' Bank statements" - "Can't this be done online? I can provide all this! Why the hazzle???" - "Please note we are providing you with an alternative. " - "Oh, I'm getting down on my knees in gratitude! Think of all the trees that have to be cut if every new prospective subscribent has to deliver hard copy. I thought this was the age of the internet and online communication. Not arrived at MTN, it seems. Hello Peter! Over & out." - "Please note you have an option of sending your documentations electronically." - "Please explain a bit more, in order for us to assist. " - "What must I explain - a bit more???"

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