Mtn black friday deal nightmare, worst business ethics!

Good day.

I have upgraded my data contract online via the mtn app and the upgrade was processed on the 7/12 /2020 to the black friday deal for 100gb for R299 x 24 months. My router was delivered on the 10/12/2020 to my work address.

When looking at my contract on the mtn app it shows I am on the "my mtn choice 500mb" and not the black friday deal for 100gb anytime.

I feel disappointed as I have been a good customer for years.

Can the package please be corrected to the black friday deal for which I have originally signed up.

The upgrade ref no I received via email is: ***2.

I also sent mtn complaints department a email but no one has even tried to contact me nor solve the issue - mtn complaint ref no: ***.

When phoning 808 or mtn direct no one wants to assist me, and just keep telling me that I must phone the online department on ***.

Being a ex-staff member I feel very disappointed in this kind of service and business ethics.

My details are as follows:

Name: Vincent Van Vuuren Data cell no: ***

Please advise urgently, otherwise I will have to go to the ombudsman.

Thank you

Vincent Contact no: *** Work no: *** E-mail: ***