AM
Ahmad M

1 reviews | Active since Dec 2013

31 Oct 2018, 09:58

MTN Black Friday Breach of Contract

I took out 2 contracts on Black Friday and Cyber Monday 2016. The contracts were activated on 2nd and 8th December 2016 respectively.

So this month (on the 27th October) I don't receive my allocation of 50GB data and 10 000 mtn to mtn minutes. I used to get it on the 11th. then it was changed to the 27th.

On Saturday 27th October I got my normal 500mb data, 200 minutes and 200 sms but no 50GB data and 10 000 mtn to mtn minutes, on both my numbers. Queried it on Monday via your website. Supposed to be 8-12 hour response time. No response upto now (3 days later)

Called customer care yesterday (Tuesday 30 October) and was told that mtn is aware of the problem and trying to resolve it. Also tweeted yesterday, no response.

I called customer care again this morning, and was told that the promo has ended. I explained that my contracts began on the 2nd and 8th December so I should at the very least get the 50GB allocation upto the end of November...

Seems like Mtn is not willing to uphold the last month of this contact. Bunch of *******!!!

I will explore my legal options....

0
Replies (2)
MTN South Africa
MTN South Africa's reply01 Nov 2018, 09:59
Official

Good day Ahmad,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter with support. We will revert to you.

Warm regards,

Mazwi Zuma

Complaints Analyst

MTN South Africa
MTN South Africa's reply08 Nov 2018, 15:49
Official
Good day Ahmad,

Please note the allocation has been done in full.

Thank you for your patience while we were correcting this.

Warm regards
Mazwi Zuma
Complaints Analyst