CF
Christo Fouché
1 reviews | Active since May 2018
18 May 2018, 14:49
MTN BIS problem
I am billed by MTN for the BIS for the last 3 years and 5 months. I contact MTN numerous times to cancel the blackberry internet service because i must pay for something which i have no use for. After numerous reference numbers i was promised that i will be refunded and BIS cancelled. I have not been refunded and the BIS service is still on my monthly account. Everytime is just a new reference number and a message that if the problem has not been resolved i must contact MTN within 48 hours. If i refuse to pay that amount every month my line will be cut. Its 40 months at R45 every month
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MTN South Africa's replyOfficial
18 May 2018, 22:22Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the BIS services has been removed.
***
Credit passed for Bis that was incorrectly charged.
Msisdn ***
Inv 2016-09-01 till 2018-05-01
Amount R1096.17 excluding vat
The invoice for May has been allocated to the account the credit for R1096. 17 was used against the May invoice the credit for R -628.41 is requested to be refunded back to your Standard bank account .
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,
MTN South Africa's reply18 May 2018, 22:22
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the BIS services has been removed.
***
Credit passed for Bis that was incorrectly charged.
Msisdn ***
Inv 2016-09-01 till 2018-05-01
Amount R1096.17 excluding vat
The invoice for May has been allocated to the account the credit for R1096. 17 was used against the May invoice the credit for R -628.41 is requested to be refunded back to your Standard bank account .
Kind Regards,
Alice van der Merwe
Complaints Analyst
.
Best regards,