JD
Jaco D
1 reviews | Active since May 2017
08 May 2019, 09:54
MTN bills users without consent.
Got the following sms.
Y'ello! From 7 June, when your Data runs out, you will stay connected with MTN's auto-renew 1MB bundle at 40c. Keep a positive airtime balance or Usage limit.TCs.
Since when do you by default set it to charge us for something we did not ask or agree. 40c a MB works out to R400 a GB. That is a *******! Yiu do not even give a person an option to choose. It is pushed down our throats. Instead of offering it to a custormer you just add it to our accounts. It is *******.
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MTN South Africa's replyOfficial
09 May 2019, 15:34Good day Jaco
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant technical management team for urgent attention. I will revert back to you with feedback. In the meantime please dial *135*6# choose option 1 and follow the prompt. This will advise you on what you are currently charged on and whether you want to change it or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant technical management team for urgent attention. I will revert back to you with feedback. In the meantime please dial *135*6# choose option 1 and follow the prompt. This will advise you on what you are currently charged on and whether you want to change it or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply09 May 2019, 15:34
Official
Good day Jaco
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant technical management team for urgent attention. I will revert back to you with feedback. In the meantime please dial *135*6# choose option 1 and follow the prompt. This will advise you on what you are currently charged on and whether you want to change it or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant technical management team for urgent attention. I will revert back to you with feedback. In the meantime please dial *135*6# choose option 1 and follow the prompt. This will advise you on what you are currently charged on and whether you want to change it or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,