1 reviews | Active since Jun 2015
MTN bills me R6596.2 on a R489 contract!!
I experienced ***** on my iPad contract line a few months ago. MTN did NOT bother to contact me and inform me of this mishap. True to their pathetic customer services nature, they continued to bill me with R6596.29 despite them acknowledging that the two additional ***** lines were detected and blocked.<br> <br> I obviously reversed the transaction with my bank and proceeded to find out what had happened. I was then asked to get an affidavit which i did, and forwarded it to them. Cn i say that this was 3 months ago?! Nothing...and I do mean NOTHING was done to reverse this on their books to stop the R6596.29 from going off my account every month. I literally call them every week to address this but i keep on being told that it is still in progress and get given a useless reference number for queries - one which no one seems to even know about.<br> <br> What happens if on the 25th I do not have that kind of moiney in my bank account? For how long am i going to continue reversing transactions with my bank for a mishap that shouldnt have happened in the first place? I am utterly disgusted with this network and if you know what is good for you, i suggest you move networks.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
