MTN Billing = Useless

In November MTN debited my account with the wrong amount (almost double).

After calling them they advised that it was due to the billing period changing and that a credit will be passed in the next period. Furthermore, I received official communication from MTN confirming that a credit will be passed.

Come 31 December.. guess what. No credit passed and the normal amount was debited.

I did escalate this matter through many platforms and still no resolution has been found.

Now, the billing period moving should not affect the customer, nor was it communicated prior to taking almost double the normal amount.

I sincerely regret renewing my contract with them and will strongly advise anyone considering them to look elsewhere.