1 reviews | Active since Oct 2015
MTN Billing up to **** once again and i'm fedup with their ********** Services and Billing
<p>I've been billed every moning at 1:30am at R1,75 for a call of zero seconds to a number *** on my MTN CONTRACT ( *** ). I've logged queries with MTN and tried calling the MTN Helpdesk and they are useless and unhelpfull. Why should i pay for this bill which has already accumulated to about R55 and it's adding R1,75 every single morning ??? I am not paying for this and MTN needs to remove this ********** transactions or service from my account urgently. It's time MTN get taken to task for this as they are ripping people off. Hopefully you can get me some help and address this issue most urgently. I'm awaiting some positive feedback hopefully </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider. You may contact the content provider AirG Telecomm: ********** website : corp.airg.com to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider. You may contact the content provider AirG Telecomm: ********** website : corp.airg.com to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********