1 reviews | Active since Sept 2016
MTN billing system went BANG
<p>Mtn fix your billing system , You reckon i owe you R17 000 for 814 mbyte psd data charges , you admit it is your fault and then you still suspend my service.</p> <p> </p> <p>Contract expiry is less than a year away , adios mucuchahos.</p>
Quoting MTN Reply "
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing you referring to is on the unbilled invoice for October month and this invoice is not as yet finalized. The invoice will only close on the 11-10-2016 for now the billing cannot be investigated until the invoice is finalized.
You need to contact the 808 call centre for them to log a billing dispute on this invoice once finalized.
This line is on an open Anytime 350.00, this billing is from 10-9-2016 to 10-10-2016.
Our billing department has notify us that they are aware of the billing problem and is busy working on it.
The suspension has been lifted.
Kind Regards"
So I have to log a call with MTN to sort get a problem sorted out that they created. Have you ever heard of soemthing that stupid. Sorry MTN on contract expiry I'm gone , I've been a MTN customer for 12+ years, never had a billing issue and you only get one chance. I get better service from goverment departments than this.
Quoting MTN Reply "
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing you referring to is on the unbilled invoice for October month and this invoice is not as yet finalized. The invoice will only close on the 11-10-2016 for now the billing cannot be investigated until the invoice is finalized.
You need to contact the 808 call centre for them to log a billing dispute on this invoice once finalized.
This line is on an open Anytime 350.00, this billing is from 10-9-2016 to 10-10-2016.
Our billing department has notify us that they are aware of the billing problem and is busy working on it.
The suspension has been lifted.
Kind Regards"
So I have to log a call with MTN to sort get a problem sorted out that they created. Have you ever heard of soemthing that stupid. Sorry MTN on contract expiry I'm gone , I've been a MTN customer for 12+ years, never had a billing issue and you only get one chance. I get better service from goverment departments than this.