MV
Mandlenkosi V
1 reviews | Active since Mar 2012
29 Sept 2015, 11:27
MTN Billing sucks!!!!!
I have a top account which I load airtime to, daily in the past week. Every time I recharge I am unable to make call, despite me having a positive balance. I always get the \insufficient funds"voice over. I called their customer care 4 days ago"
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MTN South Africa's replyOfficial
29 Sept 2015, 16:23Hello m01vezihotmail,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged on your behalf through the call centre (REQ:***).
The request is still currently pending investigation, so we've escalated the matter accordingly. We've requested the agent whom logged the request to make contact with you as the feedback is sent directly to the initiator of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged on your behalf through the call centre (REQ:***).
The request is still currently pending investigation, so we've escalated the matter accordingly. We've requested the agent whom logged the request to make contact with you as the feedback is sent directly to the initiator of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 16:23
Official
Hello m01vezihotmail,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged on your behalf through the call centre (REQ:***).
The request is still currently pending investigation, so we've escalated the matter accordingly. We've requested the agent whom logged the request to make contact with you as the feedback is sent directly to the initiator of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that a request was logged on your behalf through the call centre (REQ:***).
The request is still currently pending investigation, so we've escalated the matter accordingly. We've requested the agent whom logged the request to make contact with you as the feedback is sent directly to the initiator of the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,