TK
Theo K
1 reviews | Active since Mar 2010
14 Jan 2019, 15:36
MTN Billing stuffup
I have paid the full amount as per invoice on the 31 Dec 2018. My line was suspended this morning (14 Jan 2019), and had to call to have it re-activated.
Since then, I have been receiving SMS messages threatening suspension if I don't pay my account. T he account is up to date as per invoice. My Account no: A ********** Please explain ???
Helpful (0)
Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
15 Jan 2019, 09:07Good day Theodoros
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked your account and there is still an amount of R 2,420.59 that is outstanding.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked your account and there is still an amount of R 2,420.59 that is outstanding.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply15 Jan 2019, 09:07
Official
Good day Theodoros
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked your account and there is still an amount of R 2,420.59 that is outstanding.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked your account and there is still an amount of R 2,420.59 that is outstanding.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
TK
Theo K's updateReviewer Update
15 Jan 2019, 09:57There IS no amount outstanding.
This amount was paid on the 31 Dec 2018.
Please explain why that payment does not appear, as it was paid.
TK
Theo K's update15 Jan 2019, 09:57
Reviewer Update
There IS no amount outstanding.
This amount was paid on the 31 Dec 2018.
Please explain why that payment does not appear, as it was paid.
TK
Theo K's updateReviewer Update
15 Jan 2019, 09:59What happened to the R 2,420.59 that I transferred on the 29th Dec 2018, and reflected on your system on the 31st Dec 2018.
Why wasn't it allocated to my account ?
TK
Theo K's update15 Jan 2019, 09:59
Reviewer Update
What happened to the R 2,420.59 that I transferred on the 29th Dec 2018, and reflected on your system on the 31st Dec 2018.
Why wasn't it allocated to my account ?
MTN South Africa's replyOfficial
22 Jan 2019, 08:56Good day
The amount of R2420.59 that was made on the 31st of December 2018 does reflect.
Before this amount was paid, there was an outstanding balance of R5119.15. After you made payment of R2420.59, there is still an outstanding amount of R2698.56.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
The amount of R2420.59 that was made on the 31st of December 2018 does reflect.
Before this amount was paid, there was an outstanding balance of R5119.15. After you made payment of R2420.59, there is still an outstanding amount of R2698.56.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Jan 2019, 08:56
Official
Good day
The amount of R2420.59 that was made on the 31st of December 2018 does reflect.
Before this amount was paid, there was an outstanding balance of R5119.15. After you made payment of R2420.59, there is still an outstanding amount of R2698.56.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
The amount of R2420.59 that was made on the 31st of December 2018 does reflect.
Before this amount was paid, there was an outstanding balance of R5119.15. After you made payment of R2420.59, there is still an outstanding amount of R2698.56.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
TK
Theo K's updateReviewer Update
22 Jan 2019, 09:18Renall Chetty,
I have not received an invoice for R2698.56
Also, after changing your billing run, I was told by your customer service, that payment gets done on the 30 days in arrears.
So, according to this, i have been making payments as instructed.
When is the R2698.56 due according to your system ?
TK
Theo K's update22 Jan 2019, 09:18
Reviewer Update
Renall Chetty,
I have not received an invoice for R2698.56
Also, after changing your billing run, I was told by your customer service, that payment gets done on the 30 days in arrears.
So, according to this, i have been making payments as instructed.
When is the R2698.56 due according to your system ?
MTN South Africa's replyOfficial
22 Jan 2019, 12:11Good day
The amount of R2420.59 is 30 day overdue, together with current amount which is R277.97.
This adds up to R2698.56.
Kind regards
Renall Chetty
Complaints Management Team
The amount of R2420.59 is 30 day overdue, together with current amount which is R277.97.
This adds up to R2698.56.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Jan 2019, 12:11
Official
Good day
The amount of R2420.59 is 30 day overdue, together with current amount which is R277.97.
This adds up to R2698.56.
Kind regards
Renall Chetty
Complaints Management Team
The amount of R2420.59 is 30 day overdue, together with current amount which is R277.97.
This adds up to R2698.56.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
TK
Theo K's updateReviewer Update
22 Jan 2019, 12:40Yes, but R2420.59 is already paid on the 31st Dec.
Yo not making sense.
TK
Theo K's update22 Jan 2019, 12:40
Reviewer Update
Yes, but R2420.59 is already paid on the 31st Dec.
Yo not making sense.