SD
Sammy-Jo Dick
1 reviews | Active since Feb 2016
23 Mar 2018, 13:53
MTN billing statement issue
So I call MTN service center today and query my account. When I inform the agent that I disagree with the information sent to me and what she is telling me and request to have manager call me she says that they don't do outbound calls!! Pathetic!! Due date of statement received says 25/03/2018 but now I get told the amount due is double!!
I need someone who is knowledgeable about the statements sent to customers and the billing system to contact me urgently please.
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Replies (2)
MTN South Africa's replyOfficial
25 Mar 2018, 16:50Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account balance on the 29-1-2018 was in credit with R145.92.
Invoices for February added to the account =R760, the credit of R145.92 was used against the R760.00 the account balance for th February invoices R614.08. No payment was received for the February billing.
March invoices added to the account and the balance is now R 1,374.08.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Mar 2018, 16:50
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account balance on the 29-1-2018 was in credit with R145.92.
Invoices for February added to the account =R760, the credit of R145.92 was used against the R760.00 the account balance for th February invoices R614.08. No payment was received for the February billing.
March invoices added to the account and the balance is now R 1,374.08.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
SD
Sammy-Jo Dick's updateReviewer Update
25 Mar 2018, 20:43Hi Alice
Thank you for your response however the point I need to make is that the statement I received in February stated the amount was due 25/03/2018, so technically the only amount I needed to pay now was R614.08 as I have not received the March statement and that statement will reflect that it is due 25 April. So therefore my question remains how can I be told that I need to pay R1374.08? That means that the correspondence sent to me via e-mail is incorrect.
Then the e-mail should state that the February amount was due 25 February and not March.
I have paid the R1400 yesterday as the last thing I need is for my account to be disabled as I need it for work purposes.
Please provide feedback regarding the correspondence and statement information.
Regards
Mrs Patel
SD
Sammy-Jo Dick's update25 Mar 2018, 20:43
Reviewer Update
Hi Alice
Thank you for your response however the point I need to make is that the statement I received in February stated the amount was due 25/03/2018, so technically the only amount I needed to pay now was R614.08 as I have not received the March statement and that statement will reflect that it is due 25 April. So therefore my question remains how can I be told that I need to pay R1374.08? That means that the correspondence sent to me via e-mail is incorrect.
Then the e-mail should state that the February amount was due 25 February and not March.
I have paid the R1400 yesterday as the last thing I need is for my account to be disabled as I need it for work purposes.
Please provide feedback regarding the correspondence and statement information.
Regards
Mrs Patel