TK
Tshepiso K

1 reviews | Active since Sept 2015

28 Sept 2015, 15:13

MTN Billing Services are bad

My contract with MTN ended in May this year and i called in to to let MTN know that i wanted to close the contract. But every month after that my bank account had been debited and I reversed the funds with my bank . I have been getting letters that i owe MTN. I have tried a lot of times to call the customer care but non of them is able to help me , they let me hang on the line for 30 minutes and more, If I try to call again the I am unable to go through because i can not call more than twice to customer care in a month.<br> <br> Can some one please help me. I have been paying MTN R729 for 24months , I never skipped a payment and this is the kind of service i receive. Im really dissaponted in MTN.<br> <br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Sept 2015, 12:49
Official
Hello Tshepiso 2,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed you with our service and would like to assure you that the matter has been resolved. The *** number has been cancelled .

Your account has been updated It is certainly not our intention to dissatisfy our customers.

Regards
Rosetta
REQ:***

Best regards,