Mtn Billing **** still ongoing and ongoing and ongoing
<p>Have been trying to get rid of content charges on my account since 2nd June. it seems that Mtn is unable to explain how these charges appear on my account but they are also unwilling to do something aboput it. I have been sent from pillar to post and back again. Promises to resolve this problem turns out to be empty. Two days ago a very friendly Mtn techie (Willie) called me and ONCE AGAIN had me go through all the ussd codes to remove content TO WHICH I AM NOT SUBSCRIBED. Unable to explain this anomaly, he promised to call me back the next day with a solution and a full refund on my account. Needless to say, I am still waiting for his call AND I A STILL BEING CHARGED R1.75 DAILY !!!!!</p>
Dear Elize,
Dear Elize,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Dear Elize,
Dear Elize,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
To Willem Jnr Loots: How much longer must I be patient? As I have mentioned before, I cannot afford the extra R50.00 + every month. There must be something seriously wrong at MTN if you are unable to resolve this problem or is it just that you do not care?
To Willem Jnr Loots: How much longer must I be patient? As I have mentioned before, I cannot afford the extra R50.00 + every month. There must be something seriously wrong at MTN if you are unable to resolve this problem or is it just that you do not care?