Mtn billing **** on going and on going without resolve
Since June I have been trying to get rid of content on my phone. Despite MTN's insistence that it was subscribed to by me, I eventually convinced them that it is not so as I went through every and any possible action ie. SMS stop to many numbers, unsubscribe etc the whole shebang! Eventually, on the 5th of September, I received the following response from Willem Jnr Loots: Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. Kindly note we can confirm that you have been unsubscribed from content services and should not be billed going forward. Your account has been credit with R191.52 incl VAT for the previous billing of the content charges. The credit will reflect on the account within 24 hours. Herewith is your reference number 1- ********** 5061 Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Warm regards, Willem Jnr Loots MTN Complaints Management Team I WAS SO RELIEVED that the matter was eventually resolved. CAN YOU IMAGINE MY SHOCK when on 6 Sept I was still being billed R1.75 AND THEN as from the 7th September and every day thereafter, I am now being billed R2.63 PER DAY!!!! What is going on at MTN? After submitting another review on Hello Peter I am now again being accused by Alice vd Merwe that it is through my own actions that this content is on my phone and that MTN is not responsible. What the heck MTN????????? Please call me so that I do not have to go through Hello Peter all the time. You are now taking a LOT OF money from me and food out of my daughter's mouth!!!!HELP ME PLEASE PLEASE PLEASE Willem Loots
