Mtn billing ****
Willem Jnr Loots, Mike, Kabelo et al, You have been treating my complaint "with the utmost priority" since June 2017. I have yet to hear from you or see any change on my account. Empty promises and you are robbing me every month, taking food out of my daughter's mouth. Shame on you all!
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MTN South Africa's replyOfficial
05 Sept 2017, 09:03Dear Elize,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we can confirm that you have been unsubscribed from content services and should not be billed going forward. Your account has been credit with R191.52 incl VAT for the previous billing of the content charges.
The credit will reflect on the account within 24 hours.
Herewith is your reference number ***
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Sept 2017, 09:03
Official
Dear Elize,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we can confirm that you have been unsubscribed from content services and should not be billed going forward. Your account has been credit with R191.52 incl VAT for the previous billing of the content charges.
The credit will reflect on the account within 24 hours.
Herewith is your reference number ***
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,