1 reviews | Active since Jan 2016
MTN BILLING ****
<p>I signed up for a new additional contract online for R169p.m during this month.</p> <p> </p> <p>I logged onto mtn active, my contract, and the unbilled invoice for my new contract stand on R394.86c.</p> <p> </p> <p>When i phone mtn no one can assist me, i go to the shop, sam story.</p> <p> </p> <p>I launch complaint and they are just ignored.</p> <p> </p> <p>I received sms's saying that my account is in excess of R1084, WHICH IS NOT POSSIBLE... AND then mtn disconnects all my phones...???</p> <p> </p> <p>Next step Carte Blanche?? I think so!</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said invoice is still unbilled. Your discounts have not been included as yet. This will be included only once the invoice closes on 13/06/2017. This is when you will be able to see what the final billed amount would be.
Kind Regards,
Ishie.
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said invoice is still unbilled. Your discounts have not been included as yet. This will be included only once the invoice closes on 13/06/2017. This is when you will be able to see what the final billed amount would be.
Kind Regards,
Ishie.
Best regards,